To facilitate your product exchanges or returns, we offer an additional fee option. This fee allows you to cover the costs associated with shipping your new product with peace of mind.
How it works:
- Determine the amount to pay: Please choose the amount defined in your discussion with our customer service. A fee of €3.25 will be automatically added when you validate your cart.
- Calculating the amount to add: For example, if you need to pay a total of €5.25, add 2 units of €1 to your cart. When validating the order, the total amount will be 2*€1 + €3.25 = €5.25, matching the amount to pay.
Additional Instructions:
When validating your order, please note your original order number and mention your exchange/return request in the 'Order Note' section.
We are committed to making your experience with Moment Ici as pleasant as possible. If you have any questions or need assistance, our customer service is available to help.



